Lax precautions against electrostatic discharge can reduce the effectiveness of your support team. Here's a checklist to help you set up an ESD-safe workshop.

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We're always looking for ways to increase our computer's performance, and here's a look at one product that might help.

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Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.

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Does Windows 7 totally flip support upside down? Not entirely, according to IT pro Rick Vanover, who presents these Windows 7 support decision points for organizations considering an upgrade.

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Frequent travel is no excuse for risking data loss. Here is how your users can keep their files safe when they are away from the office.

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Although there are a lot of similarities, supporting those in an office environment is vastly different than supporting home users. Here are some things to consider when providing support for home users.

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Have you ever thought that you have been manipulated into answering survey questions to reflect a predetermined outcome? Be careful how your help desk surveys are worded.

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Many free security utilities are restricted to personal or non-commercial use. Microsoft bucks that trend by giving license to home-based enterprises.

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We all hear them advertized, and millions of people use them. Are remote access sites a blessing or a curse to user support professionals?

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Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?

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