A new report claims that your company will save money by holding to short PC refresh cycles. Coming at a time where many organizations are trying to make their machines last longer, I started to wonder how your business replaces its systems.
How does your company refresh its hardware? Take the poll.
- Date: July 2nd, 2009
- Author: William Jones
- Category: General, Upgrading
- Tags: Leasing, Hardware, Machine, Capital Structures, Finance, William Jones
What's your pet peeve user-support issue?
- Date: July 1st, 2009
- Author: Joe Rosberg
- Category: General
- Tags: Folder, Joe Rosberg
Is there an issue that keeps coming up, regardless of what you try to do to stop it? Share it with the TR members.
What's in your work survival kit?
- Date: June 29th, 2009
- Author: Jeff Dray
- Category: Customer Relations, General, Help, Help desk, Training, remote support, support
- Tags: Job, Car, Worker, Jeff, Survival Kit, Recruitment & Selection, Human Resources, Workforce Management, Jeff Dray
Being a field engineer can have unforeseen drawbacks, not least of which is surviving England's fickle climate. Some of my coping mechanisms are more effective than others.
Make sure you are getting some support
- Date: June 26th, 2009
- Author: William Jones
- Category: General
- Tags: Job, Team, Tech, Team Management, Recruitment & Selection, Management, Human Resources, Workforce Management, William Jones
User support is about giving of oneself. One's time, one's knowledge, one's patience. Without a way of renewing those resources, techs will find themselves headed toward burn out. What saved me? A supportive community of professionals.
My thoughts on the TR community gathering
- Date: June 24th, 2009
- Author: Joe Rosberg
- Category: General
- Tags: TechRepublic Inc., Question, Blogging, Internet, Joe Rosberg
On the eve of TechRepublic's community gathering, I thought it might be appropriate to share a few thoughts - and ask for yours.
Night-shift boredom on the help desk
- Date: June 22nd, 2009
- Author: Jeff Dray
- Category: Customer Relations, General, Help, Help desk, Training, support
- Tags: Word, Help Desk, Call Centers, Games, Team Management, It Operations, Personal Technology, Management, Jeff Dray
Jeff Dray has worked some graveyard shifts on the help desk, when duties are lighter and boredom has a chance to set in. How do you cope when you need to stay alert but everyone you know is at home fast asleep?
Be S.M.A.R.T. about your hard drive's health
- Date: June 18th, 2009
- Author: William Jones
- Category: General, Training, support
- Tags: Hard Drive, Disk, S.M.A.R.T., S.M.A.R.T. Status, William Jones
Given enough time, all hard disks will fail. Thankfully, most drives support a feature that could give users an early warning before the bitter end. Here's how support pros can introduce S.M.A.R.T. reporting to their clients.
Are your end users getting more tech savvy?
- Date: June 18th, 2009
- Author: Selena Frye
- Category: General
- Tags: Help Desk, Call Centers, Productivity, Strategy, It Operations, Management, Selena Frye
You're used to poking fun (gently, I'm sure) at your end users' screw-ups. But do you ever want to hand out gold stars to some of them? In general, do you see any overall improvement in the computer skills of your users? Take the poll and let us know your perspective on the current state of end-user tech savvy.
RAM upgrades: Watch for high- and low-density requirements
- Date: June 17th, 2009
- Author: Joe Rosberg
- Category: General
- Tags: High-density, Density, RAM, Memory, Semiconductors, Hardware, Components, Joe Rosberg
Not many computer components come in more flavors than memory. Don't overlook high density versus low density when selecting what's best for your build or upgrade.
Teach your users how to create strong passwords with our tutorial
- Date: June 16th, 2009
- Author: Selena Frye
- Category: General
- Tags: Password, Strong Password, Selena Frye
Protecting your organization's important data starts with password security best practices. Use our Microsoft PowerPoint presentation to teach your users how to create strong passwords that are easy to remember.
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Recent Entries
Top Rated
- Another social networking site harvesting e-mail addresses+28 votes
- RAM upgrades: Watch for high- and low-density requirements+13 votes
- Hardware hand-me-downs: a pitfall to avoid+12 votes
- Be S.M.A.R.T. about your hard drive's health+7 votes
- Make sure you are getting some support+7 votes
- What's in your work survival kit?+6 votes
- Night-shift boredom on the help desk+6 votes
- Music soothes the savage beast+5 votes
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