With the passing of each year, it seems that companies are becoming more reliant on their Information Technology infrastructure. Consider how far we've come in a relatively short amount of time, and what kind of additional challenges are placed on the people who support IT.

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Talk of Google's new browser, Chrome, is on the lips of techies everywhere. Lots of people have criticisms, but the software shows Google is sensitive to the way we use Web applications. Supporting users who live life in the cloud may be getting easier.

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The résumé, or CV, as it is known this side of the water, is there as a tool to get you noticed by a prospective employer. It is the key selling tool at your disposal but so often it can do more damage than good.

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Centralized system management is one area where the disciplines of user support and network administration overlap. Implementing systems management solutions effectively can up your productivity and provide stability for your users. So what do you do if you can't sell management on the investment?

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A user recently asked me what I would recommend to keep his home computer as secure as the ones at our office. Here's the list of considerations I gave him.

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What are the ethics of taking on private work? Do you stay faithful to one employer or do you feel it's okay to freelance?

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Extended warranties are often characterized as a form of insurance. Most consumer advocates consider them a bad investment. Does paying for an extended warranty ever make sense, or are they false comfort?

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Providing user support presents any number of challenges. What would you consider the biggest challenge facing IT professionals providing user support? What's your biggest challenge?

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Remember what your mother told you about good table manners? They are as relevant today as they ever were, and they might help you find the solution to a support problem.

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William Jones has moved a time zone away from the rest of his office and that has forced him to think about the effect distance has on customer service. Is proximity the difference between being a colleague and a being a commodity?

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