If your organization is in the market for new help desk software, read Jay Rollins' detailed account of selecting and implementing a new help desk system. His insights into the process may save your company time and money.
Implementing help desk software: IT exec offers a firsthand account
- Date: June 16th, 2009
- Author: Mary Weilage
- Category: IT Consulting, Project management
- Tags: Software, Information Technology, Jay Rollins, Implementation Diary, Help Desk, Call Centers, It Operations, Mary Weilage
IT project management tips about centralization, alignment, and more
- Date: June 8th, 2009
- Author: Mary Weilage
- Category: Project management
- Tags: Centralization, Hiring, Project, Information Technology, Blog, IT Project Management, Project Management, Tools & Techniques, Recruitment & Selection, Blogging
In this roundup of project management tips, Jay Rollins covers centralization, alignment, prioritization, PM groups, and hiring the Super Project Manager.
Don't let standards impede employee innovation
- Date: May 25th, 2009
- Author: Jay Rollins
- Category: IT Leadership, IT Strategy, Small Medium Business
- Tags: Innovation, Bead, Information Technology, Standards, Worker, Productivity, Desktop Publishing, Strategy, Software, Management
If users want to use one-off software tools or hardware, IT pros might want to think twice about saying "no." Jay Rollins says being too standards driven can be counterproductive to employee innovation.
Why SMBs should formalize IT governance processes
- Date: May 22nd, 2009
- Author: Jay Rollins
- Category: IT Leadership, IT Strategy, Small Medium Business
- Tags: Project, IT Governance, Information Technology, Small And Medium Business, Project Queue, Strategy, Management, Jay Rollins
Want to get the benefits of IT governance without dealing with all the layers of the onion? Jay Rollins outlines what SMBs need to do to start formalizing the IT governance process.
Let employees select trade shows to attend (but retain veto rights)
- Date: May 20th, 2009
- Author: Jay Rollins
- Category: IT Career, IT Strategy, Small Medium Business
- Tags: Employee, Trade Show, Jay Rollins, Professional Development, Workforce Management, Training And Certification, Career, Human Resources
With tighter travel and training budgets, many IT leaders are being more discerning when approving employees' requests to attend trade shows. Jay Rollins discusses the process he uses to help employees decide which trade shows to attend.
BI systems failure: Is the CIO to blame?
- Date: May 15th, 2009
- Author: Jay Rollins
- Category: IT Leadership, IT Strategy, Small Medium Business
- Tags: CIO, Business Intelligence System, Business Manager, Pricing, Tools & Techniques, Business Intelligence, Databases, Marketing, Management, Enterprise Software
Jay Rollins comments on a recent discussion about whether a CIO could be faulted when business intelligence systems projects fail. He breaks down the two sides of the argument and offers his take.
Responding to IT mini crises involving KFC, Lotus, Adobe, and a contractor
- Date: May 8th, 2009
- Author: Jay Rollins
- Category: Small Medium Business
- Tags: Adobe Systems Inc., Information Technology, IBM Corp., Jay Rollins, E-mail, Recruitment & Selection, Strategy, Online Communications, Human Resources, Workforce Management
Business lessons can come from the most unlikely of sources, as evidenced by a mini work crisis because of this week's Kentucky Fried Chicken promo. Jay Rollins outlines the five stages of a mini crisis and describes four situations that he refers to as geek social fodder.
Hiring independent contractors to help with small projects is a win-win
- Date: May 7th, 2009
- Author: Jay Rollins
- Category: IT Consulting, IT Leadership, Small Medium Business
- Tags: Project, Information Technology, Strategy, Enterprise Software, Management, Software, Jay Rollins
Now is the perfect time to hire an independent IT contractor to work on small projects that are on the back burner. These projects can lead to small wins that make users happy and provide the contractor with some much-needed income.
Stepping into a leadership vacuum shows initiative
- Date: May 1st, 2009
- Author: Jay Rollins
- Category: IT Career, IT Leadership, Small Medium Business
- Tags: Job, Confidence, Vacuum, Leadership, Recruitment & Selection, Management, Human Resources, Workforce Management, Jay Rollins
Take charge of your career by stepping into a vacuum and taking ownership of it. Jay Rollins discusses potential pitfalls you may encounter and explains why confidence is key in this leadership role.
Seek out difficult customers to gain valuable insight
- Date: April 29th, 2009
- Author: Jay Rollins
- Category: IT Leadership
- Tags: Customer, Marketing Research, Marketing, Jay Rollins
One of the best things about difficult customers is that they care enough to complain. If you're discounting these customers' opinions, you may miss opportunities to gain valuable insights about your service or product.
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Recent Entries
- Implementing help desk software: IT exec offers a firsthand account
- IT project management tips about centralization, alignment, and more
- Don’t let standards impede employee innovation
- Why SMBs should formalize IT governance processes
- Let employees select trade shows to attend (but retain veto rights)
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