Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.
10 things you shouldn't do when working with an upset customer
- Date: February 8th, 2010
- Author: Calvin Sun
- Category: 10 things, Career, Support
- Tags: Customer, Person, Upset Person, Productivity, Strategy, Automotive, Management, Jody Gilbert
10 issues to consider during virtualization planning
- Date: February 5th, 2010
- Author: Brien Posey
- Category: 10 things, IT management, Network administration
- Tags: Domain Controller, Dongles, Server Virtualization Product, Guest Machine, Servers, Virtualization, Hardware, Jody Gilbert
Virtualizing your servers offers significant advantages, but effective planning is crucial to your success. Make sure you have satisfactory answers to these key questions before you get underway.
10 phrases that can change your career
- Date: February 3rd, 2010
- Author: Steve Tobak
- Category: 10 things, Career
- Tags: Professional Development, Career, Steve Tobak
A few straightforward expressions can make the difference between building a good relationship and coming across like a jerk.
10 essential items for onsite tech jobs
- Date: February 1st, 2010
- Author: Jack Wallen
- Category: 10 things
- Tags: Job, Item, Malware, Client, Tool, Wireless, Pro Version, Productivity, Spyware, Adware & Malware, Cyberthreats
Save yourself the embarrassment and aggravation of discovering you don't have the tools you need when you arrive at a job site. With these basic items, you'll be ready for almost anything.
10 reasons Apple's iPad will be a hit with business users
- Date: February 1st, 2010
- Author: Erik Eckel
- Category: 10 things
- Tags:
- Special Reports » See more posts on: Apple iPad
The iPad has already come under fire for its limitations. But despite some missing features, Erik Eckel thinks it holds value for mobile workers.
10 issues to consider when developing a cross-platform backup strategy
- Date: January 29th, 2010
- Author: Brien Posey
- Category: 10 things, Network administration
- Tags: Backup Strategy, Server, Server Backup, Backups, Jody Gilbert
A number of extra factors can complicate the process of backing up multiple server platforms. Asking these critical questions will help ensure that your plan is viable.
10 reasons why I'll be passing on the iPad
- Date: January 29th, 2010
- Author: Debra Littlejohn Shinder
- Category: 10 things
- Tags: Apple iPhone, Phone, Device, Storage, Apple Inc., Laptop Computer, Netbook, iPad, Netbooks, Nettops & MIDs, Tablets
- Special Reports » See more posts on: Apple iPad
As the iPad buzz turns from speculation to evaluation, the early reviews are starting to roll in. See why Deb Shinder says she won't be lining up outside the Apple Store for an iPad purchase.
10 questions on building a green datacenter: An interview with Anthony Abbattista
- Date: January 27th, 2010
- Author: Jeff Cerny
- Category: 10 things
- Tags: Data Center, Customer, Allstate Corp., Technology, Anthony Abbattista, Jeff Cerny, Technology Capability, Data Centers, Storage, Hardware
Is it possible to deliver top customer service while implementing green IT practices? Allstate's VP of technology solutions explains how the company's new eco-friendly datacenter is achieving both goals.
10 old-school Linux tools I refuse to let go of
- Date: January 26th, 2010
- Author: Jack Wallen
- Category: 10 things
- Tags: Tool, gFTP, LaTeX, Cron, Linux, Productivity, UNIX, Operating Systems, Open Source, Software
No matter which platform you prefer, there are probably a few old tools you just can't part with. Jack Wallen shares his Linux favorites.
10 technology traps your users should watch out for
- Date: January 25th, 2010
- Author: Calvin Sun
- Category: 10 things, Support
- Tags: Adobe PDF, Battery, File, E-mail, Engineering, Online Communications, Jody Gilbert
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls.
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